Frequently Asked Questions

1. How do I download my credit file?
2. How do I do the budget planner?
3. How do I change my details?
4. When will my payment be?
5. How much does it cost?
6. What will it say on my bill?
7. How do I cancel?

1. How do I download my credit file?

Go to the Check Your Record page and click on the 'Personal Score' tab, then click the button marked 'Get My Credit Report Now!'. Then at the bottom of the 'Summary' Section you will find a link marked 'View your latest credit report HERE' click this and a dialogue box will open enabling you to view or save a PDF copy of your full credit file.

2. How do I do the budget planner?

Head to the Budget Planner page, there you will find a series of tabs covering the main sections of the budget planner. Check the 'Tips' area for information on how to get the best results from the budget planner. Then start filling out each section in turn, when you complete a section click on the 'Save This Section' button at the bottom and continue on to the next. Once you have completed and saved each section, a new box will appear near the top of the page - the 'Click Here' button will then take you to your personal financial analysis.

3. How do I change my details?

To change your personal or payment details, go to the Your Account page. There you will find an {EDIT} button next to both the 'Your Details' and 'Payment Details' headings. Simply follow this link and enter your new details. When you have finished click 'Update Details' and we will acknowledge your changes .

4. When will my payment be?

The monthly payment for CreditXtra will come out of your account one month after the date of your one-off payment to Loanfinder and on that same day every subsequent month.

5. How much does it cost?

CreditXtra costs £;8.99 per month, for this you get unlimited access to your credit file, your own personal budget planner as well as ways to boost your income and save money.

6. What will it say on my bill?

CreditXtra will appear on credit/debit card statements or bank statements as 'CreditXtra'.

7. How do I cancel?

To cancel your CreditXtra account simply visit the Your Account page and at the bottom you will find a link that reads 'To cancel your CreditXtra account click here'. Click on this link and once you have confirmed you wish to cancel, your account will be closed.

CreditXtra is a trading name of Post Net Ltd. Registered in the UK, number 3400885.
Registered Address: Walton House, 56-58 Richmond Hill, Bournemouth, BH2 6EX
Registered with the Information Commissioners Office Z7190505. Consumer Credit Licence Number 476055
CreditXtra is part of the Richmond Group of companies.